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Enterprise Risk Services

The Office of Enterprise Risk Services provides risk, insurance and environmental expertise as well as emergency management and business continuity services through customized programs and innovative solutions. The departments that comprise the Office of Enterprise Risk Services and their functions are:

  • Risk Management: Conducts risk assessments to develop and implement proactive programs to mitigate the impact of such risks to the university community.
  • Insurance: Oversees the insurance portfolio and risk transfer operations through procurement of insurance coverage to protect the university’s assets.
  • Environmental Health and Safety: Develops programs for addressing the university’s compliance and regulatory needs and for protecting the university community from environmental health hazards.
  • Occupational Health Surveillance: Identifies the occupational health hazards of the university’s employees and develops programs, provides training and protective equipment for the workplace.
  • Workers’ Compensation: assists employees that experience workplace injuries with their healthcare needs and return to work.
  • Emergency Preparedness and Response: Provides emergency planning for the university to prepare and respond to emergencies, disasters and catastrophic events.
  • Business Continuity: Develops business continuity plans and coordinates the university’s continuity of operations to minimize the impact of interruptions during emergencies and crises.

 

Joyce Fred

Vice President, Insurance & Risk Management

Joyce Fred is the Vice President of the Office of Enterprise Risk Services. In this role, Joyce is responsible for overseeing the operations that identify, evaluate, and mitigate the risks of the university, which also includes responding to emergencies that may impact the university’s ability to pursue its mission and achieve its strategic initiatives.

As a collaborative leader, Joyce and her team partners with the university’s schools, departments, and stakeholders to develop and implement programs to raise the level of risk awareness, to build a risk aware culture at Tulane, to prepare and respond to emergencies, and to resume operations following disasters.

Prior to her role at Tulane, Joyce served as the Chief Risk Officer at Oregon State University for six years after working in the insurance industry for more than 20 years in both the insurer and broker environments. Her insurance and risk management expertise spans multiple sectors ranging from large international corporations public entities, cities, and counties to school districts and higher education.

Joyce has a Bachelor’s degree in International Business from Oregon State University and a Master’s degree in both Business and Public Administration from Willamette University. She holds an active Property and Casualty Insurance License and has the Associate in Risk Management Certification as well as the Certified Insurance Counselor Designation.

Because of her passion for community service, Joyce commits significant time in leadership roles within multiple non-profit organizations and local educational institutions. Joyce enjoys reading and traveling and has resided in Arkansas, Colorado, Puerto Rico, Ecuador and Oregon prior to moving to New Orleans in 2011. She and her husband have two children and three grandchildren.